Job description:
As a part of a large team the position is fast paced and one which requires working autonomously at times. Duties include but are not limited to:
* Front of house retail parts advisor for walk in, phone, email, CMS and shared email enquiries. Generating quotations for habitation, mechanical and bodyshop parts and answering queries regarding orders
* Creating welcoming working relationships with customers to promote reliability, responsibility and trust to retain a returning customer base
* Using manufacturer websites to ensure correct identification of parts/communicating with manufacturers to gain part numbers, prices, availability and confirm ETA’s
* Adding customer correspondence onto CRM system including part chases and customer updates
* Money handling, end of day banking and taking online payments via Worldpay
* Completion of day to day CRM diary
* Picking, packing, invoicing and franking daily workflow using Royal Mail, FEDEX and DHL systems
* Monthly reduction of retained and outstanding enquiries
* ADHOC duties include; Goods inwards; helping the goods in team sign in parts from couriers, checking niche parts against FAF to confirm suitability, checking all items for damage, allocating location for goods if they are to stay in stock, posting out goods using Royal Mail, TNT and DHL systems, updating CRM with status of parts, loading delivery errors for incorrect and damaged goods
* Receive and sign in inbound goods from external couriers
* Allocate parts to correct job/enquiry/booking via pinewood
* Book parts onto system and check for delivery errors within the 48 hour delivery period provided by manufacturer
* Checking niche parts against FAF to confirm suitability
Skills Required
Confident with a cheerful nature, punctual and have the ability to meet strict deadlines. You must have good IT skills and possess excellent communication skills. You will need to have very good time management skills, be able to follow specific instruction and manage a busy schedule.
Hours of Work
Normally Monday to Friday 8.30 am to 5.00 pm
Additional benefits to you
Pension
Medical Insurance
Life Insurance
Staff discount in our on-site Café and Accessory Shop
Salary description
£28000.00 - £28000.00 per year