Location Wotton-under-Edge, Gloucestershire
Hybrid 2 days/week on site (please note, no public transport available)
Renishaw are undertaking an ambitious project to deploy a new ERP platform throughout the global subsidiary network, and we are seeking an enthusiastic Second Line ERP Support Analyst to join our applications support team.
You will have commercial experience supporting ERP solutions (e.g., finance, supply chain, manufacturing, or order management modules) and working with business users to diagnose and resolve application issues.
You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment.
Responsibilities
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Evaluate allocated incidents to determine root cause and apply appropriate system changes where needed.
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Undertake configuration changes, master data fixes, workflows, security/roles, reports, etc.
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Analyse and develop solutions for minor system change requests.
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Act as an escalation point for Level 1 support and take ownership of more complex incidents and service requests.
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Follow existing and author new procedures as needed.
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Use the ITSM tool (ServiceNow) to track and update tickets.
Key requirements
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Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain, manufacturing, or order management).
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Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
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Comfortable with Information Technology Service Management (ITSM) systems and processes.
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Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers.
Desirable requirements
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SQL knowledge.
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Relevant ERP certifications (vendor or industry-recognised) are desirable.
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Appreciation of Information Technology Infrastructure Library (ITIL).
Benefits
When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. ( not available at all sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family
Salary description
£40000.00 - £45000.00 per year