Location: Lyndhurst
Salary: £27,514 – £31,374 per annum (pro-rata)
Hours: 32 hours per week
Contract: Permanent
Working pattern: Flexible 4–5 days or job-share (2 × 16 hours)
Are you an organised administrator with excellent communication skills and a passion for great customer service?
Join a busy Environmental Services team, providing essential administrative and customer support across environmental, licensing and regulatory services.
What you’ll be doing:
* Be a key point of contact for residents, businesses and colleagues through phone, email and web chat.
* Accurately log enquiries, provide clear operational guidance and refer complex regulatory matters to specialist officers.
* Prepare licences, process payments, reconcile corporate credit cards and manage purchase orders.
* Manage specific workflows, including pest control enquiries and administrative processes supporting local testing and animal welfare services.
* Coordinate meetings, record actions, schedule compliance reminders and keep database records accurate and up to date.
What we’re looking for:
* 3 GCSEs (or equivalent) at grade C/4 or above, including English and Mathematics.
* Substantial experience working in a busy office administration environment.
* Good working knowledge of Microsoft Office 365, including Word, Excel, Outlook and PowerPoint.
* Excellent interpersonal skills and the ability to deal with difficult or sensitive enquiries calmly and professionally.
* Strong attention to detail and the ability to manage competing priorities independently.
To be considered for this role click “apply” and submit a copy of your up to date CV
Salary description
£27514.00 - £31374.00 per year