What We Offer
Excellent salary
Saturday Rota Payments (1:3)
30 days annual leave (Inclusive bank holidays)
Workplace pension scheme
Free Training and Development
Employee long service rewards
Employee well-being services
Free uniform (and PPE)
Life insurance
About the Role
As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.
Key Responsibilities
Customer Engagement – Provide a professional and welcoming ‘meet and greet’ service to customers.
Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.
About You
You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.
What We Look For
Someone who can make customers smile and ensure they feel valued.
Ability to multi-task, plan, and organise effectively in a dynamic environment.
Strong verbal and written communication skills with the ability to engage customers and colleagues.
Confident user of Microsoft Office packages and repair management systems.
Ability to identify opportunities for additional services that benefit customers.
Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
5 years' experience in a customer-facing role would be preferred.
Experience in an automotive background would be advantageous.
Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days.
Please check out our website for our privacy and wellbeing policies.
Salary: Up to £33,000 per annum (Inc Saturday Rota Payments)
Contracted Hours: 45 hours per week plus 1:3 Saturday mornings
Attended Hours: Monday-Friday, 07:30-17:00
Salary description
£33000.00 - £33000.00 per year