Fox Morris Group are working to recruit a Travellers Liaison Officer
Role and Responsibilities:
* To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of site management, ensuring that expectations are managed.
* Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless ‘one team’ landlord service. This will include setting up and managing professionals’ meetings and action plans as needed for complex issues.
* Responsible for keeping all residents’ records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same.
* To undertake a proactive approach to site management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements.
Experience:
1. Knowledge and understanding of local authority statutory and support services related to the housing sector and emerging trends.
2. Awareness of Protection from Eviction Act 1977 and Housing Act 1988 as it relates to the issue, management, and termination of licenses.
3. Knowledge of welfare benefits and related issues, including Universal Credit. .
4. Knowledge of equality and diversity issues affecting Gypsy Traveller and Roma communities such as stigma, discrimination and isolation.
5. Good knowledge and understanding of standard IT software packages including Microsoft Office and Teams.
6. Comprehensive understanding of the regulatory requirements for social housing landlords and how to embed these into day-to-day practice as a housing professional.
7. Experience and commitment to working on own initiative, setting and managing challenging goals, taking total ownership with pride, wanting to make a difference.
8. Experience of delivering high quality customer services in partnership with the customer, putting them at the heart of your decisions.
9. Experience and commitment to working on your own initiative, setting and managing challenging goals, understanding your contribution, impact and how to make a difference by taking total ownership of a role with pride.
IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE.
We do not hold CV’s on file without first speaking
Salary description
£15.00 - £20.00 per hour