Total Facilities Management (TFM)
Location: North of the UK (travel required)
Sector: Facilities Management
Salary: £45k plus car allowance
Type: Full-time, Permanent
The Company
We are a leading Total Facilities Management (TFM) provider delivering integrated hard and soft FM solutions across the UK. With a strong reputation for operational excellence, compliance, and client partnership, we support multi-site portfolios across commercial, industrial, and public-sector environments throughout the whole of the UK.
The Role
We are seeking an experienced Account Manager to oversee a portfolio of key contracts across the North. This is a senior, client-facing role with operational oversight of multi-site FM delivery.
We are looking for a driven Account Manager to build and develop strong client relationships within our Facilities Management portfolio, with a clear focus on account growth and long-term value. You will act as the main point of contact for key clients, identifying opportunities to expand services, improve delivery, and increase revenue while ensuring high levels of customer satisfaction. Working closely with operational teams, you will nurture partnerships, influence stakeholders, and proactively drive retention, upselling, and strategic growth across your accounts.
Key Responsibilities
Full ownership and accountability for assigned FM accounts across the Northern region
Ensure 100% statutory and regulatory compliance across all hard and soft FM services
Oversee delivery of planned and reactive maintenance in line with SLA/KPI targets
Manage audits, compliance documentation, and certification processes
Lead and develop on-site and mobile FM teams
Maintain strong client relationships at senior stakeholder level
Manage budgets, forecasting, and P&L performance
Drive continuous improvement, risk management, and operational efficiencies
Ensure adherence to H&S legislation and company policies Essential Experience & Skills
Proven experience as an Account Manager within the Facilities Management sector (TFM preferred)
Strong background in compliance management within FM (statutory compliance, audit processes, asset registers, PPM compliance, certification control, etc.)
Thorough understanding of hard services compliance requirements
Experience managing multi-site contracts across a regional portfolio
Strong commercial acumen with P&L responsibility
Excellent stakeholder management and communication skills
NEBOSH or equivalent H&S qualification (desirable)
Willingness to travel extensively across the North What We’re Looking For
A compliance-driven FM professional
Detail-oriented, process-led, and highly organised
Strong leadership capability with the ability to influence at all levels
Proactive, resilient, and solutions-focused
Commercially astute with a client-first mindset What We Offer
Competitive salary + car allowance/company vehicle
Performance-related bonus
Pension scheme
Professional development opportunities
The opportunity to manage high-profile contracts within a growing TFM business
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Salary description
£45000.00 - £50000.00 per year