£30,000
About the Role
We're looking for a proactive and organised Key Account Support Coordinator to support a portfolio of client accounts. You'll act as a key link between clients and internal teams, helping ensure smooth communication, efficient service delivery, and high levels of client satisfaction.
Key Responsibilities
Act as a point of contact for client accounts
Support communication between clients and internal teams
Handle enquiries, issues, and service requests promptly
Assist with resolving complaints and improving processes
Manage helpdesks, client portals, and raise purchase orders
Support reporting, KPI tracking, and client reviews
Work closely with colleagues to ensure client requirements are metAbout You
Strong client service and communication skills
Organised with the ability to manage multiple tasks
Proactive and solutions-focused
Confident working independently and as part of a team
Experience with Microsoft Office and CRM systems
Salary description
£30000.00 - £30000.00 per year