Location: Lewes, East Sussex, UK, with regular travel to Wuppertal and customer sites across Germany
Salary: £55,000–£65,000 DOE
Working Pattern:UK-based, predominantly onsite in Lewes; regular overseas travel and occasional night work
TPA Recruit is supporting an established international manufacturer of passenger information systems in the appointment of a German-Speaking Technical Engineer.
This UK-based role will provide technical support to the company’s German subsidiary, customers and integration partners. It combines customer-facing technical support, hardware and software troubleshooting, system integration, project delivery, installation, training and regular travel to Germany.
The successful German-Speaking Technical Engineer will work closely with technical, sales, development and production teams in the UK and Germany. You will manage several projects at once, resolve technical issues, support vehicle-based systems and help customers implement reliable solutions.
Key Responsibilities
* Provide first-line technical support in fluent German and English by telephone, email and onsite visits.
* Diagnose and resolve hardware, software, networking and system integration issues affecting passenger information equipment.
* Support projects from initial consultation and protocol definition through hardware selection, software implementation, vehicle integration and installation.
* Carry out site evaluations, installations, retrofits and technical investigations at customer and OEM locations in Germany.
* Create databases and media content for onboard equipment and coordinate integration with third-party vehicle systems.
* Deliver technical training to customers, partners and internal teams.
* Produce accurate technical documentation and maintain clear records for future support.
* Work collaboratively with the UK Technical Manager, German Sales Manager and cross-functional colleagues.
* Travel regularly to the German office in Wuppertal and customer sites, with occasional wider international travel and night work.
Essential Experience and Skills
* Fluent German and English, both written and spoken.
* Degree-level qualification or equivalent experience in electronics, software or a related technical discipline.
* Experience providing technical support directly to customers in a hardware, software, electronics or engineering environment.
* Knowledge of programming or scripting languages such as Python, Lua, C, C++, C# or .NET.
* Experience configuring and diagnosing Ethernet networks and communication protocols.
* Practical, methodical approach to troubleshooting and problem solving.
* Ability to manage multiple projects, priorities and customer issues under pressure.
* Clear technical communication skills and confidence working with internal and external stakeholders.
* Full driving licence and willingness to travel regularly to Germany and internationally.
Desirable Experience
* Knowledge of serial communications such as IBIS, RS232 or RS485.
* Experience with Linux systems, electrical or electronic design, circuit diagrams or vehicle wiring.
* Background in public transport, automotive, manufacturing or passenger information systems.
* Experience working with cross-functional and internationally distributed teams.
Benefits
* £55,000–£65,000 salary depending on experience.
* 25 days’ annual leave, increasing with service to 30 days, plus bank holidays.
* Private medical insurance.
* 6% employer pension contribution.
* Discretionary company performance bonus.
* Enhanced family leave, employee assistance programme, company events and long-service recognition.
This position suits a bilingual technical professional who enjoys combining hands-on engineering, structured problem solving and direct customer support in an international environment.
TPA Recruit is a specialist recruitment agency acting on behalf of our client to source and assess suitable candidates for this position. All applications will be reviewed and processed by our team, who will liaise directly with shortlisted individuals throughout the hiring process
Salary description
£55000.00 - £65000.00 per year