This is a fantastic opportunity for an experienced administrator who enjoys delivering exceptional customer service, coordinating multiple tasks, and building strong relationships with clients and stakeholders. Working within a busy and professional environment, you will play a key role in ensuring the smooth day-to-day running of operations while providing outstanding support to both customers and colleagues.
If you're an experienced administrator with a passion for customer service and enjoy building strong relationships, this could be the perfect next step in your career.
Key Responsibilities:
* Acting as a primary point of contact for clients
* Delivering exceptional customer service and responding promptly to enquiries via telephone, email, and in person
* Coordinating service requests and liaising with external suppliers to ensure tasks are completed efficiently
* Managing diaries, appointments, meetings, and schedules
* Supporting administrative processes and maintaining accurate documentation
* Maintaining accurate records and updating internal systems
* Assisting with compliance administration and ensuring documentation is up to date
* Monitoring and following up on ongoing matters to ensure excellent customer satisfaction
* Supporting the wider team with day-to-day administrative duties
* Building strong and lasting relationships with clients, suppliers, and stakeholders
* Ensuring all parties are regularly updated and informed throughout ongoing projects and activities
Experience and Skills Requirements
* Previous experience within administration, customer service, office support, or a similar role
* Exceptional customer service skills with a genuine passion for helping people
* Strong administrative and organisational abilities with excellent attention to detail
* Professional communication skills, both written and verbal
* Experience dealing with multiple stakeholders and managing competing priorities
* Confident IT skills, including Microsoft Office and CRM systems
* A proactive and solutions-focused approach to work
* Professional, polished, and personable manner
* Ability to work independently and as part of a collaborative team
* Experience supporting clients or working within a professional services environment would be advantageous
* Full UK driving licence would be beneficial
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
Salary description
£26000.00 - £30000.00 per year