I’m working with a leading distribution company for the plumbing and bathroom sector who are looking for an experienced Internal Sales Support to join their growing sales office team in Lisburn. This exciting position combines proactive outbound sales with responsive customer support, ensuring seamless interactions and satisfaction across the board.
Key Responsibilities
- Handle telephone and email enquiries from customers and trade professionals with professionalism and efficiency
- Generate accurate sales quotations and orders while proactively promoting existing and new products through outbound calls
- Liaise with customers regarding stock availability or discrepancies, offering alternative solutions and upselling where possible
- Provide internal sales support to field representatives and assist with after-sales support, including price and invoice queries
- Represent the company at industry trade shows and marketing events to build relationships and enhance brand presence
Experience/Requirements
- At least five years proven experience in sales and customer service within the plumbing, heating, or bathroom industries
- Strong communication skills with a professional telephone manner and ability to manage multiple priorities
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience creating sales reports
- Good technical understanding of plumbing or bathroom products and trade counter environments
- Ability to work both independently and as part of a team, demonstrating strong interpersonal skills and initiative