Permanent, full time position working 37.5 hours per week- Monday to Friday 8:30am to 4:30pm with half an hour lunch break.
This is an office-based position overseeing the administration function to ensure all tasks are completed accurately & effectively whilst leading by example to ensure customers receive the best service..
The role
* Supervising the day-to-day administration team including coordinating any coaching and training,
* Overall responsibility for the administration functions, ensuring all orders are processed efficiently from beginning to end, and assisting with ops/finance/sales administration
* Create purchase orders for raw materials, stock, third-party orders, engineering parts & site supplies
* Request logistics quotations and scheduling deliveries/collections with hauliers and freight forwarders for UK, European and Worldwide orders
* Handle customer enquiries, process quotations and customer orders, checking all information before sending to the appropriate warehouse for despatch
* Liaise with customers, production team and haulier to ensure the correct transport and date is booked for delivery when the customer needs it
* Invoice customer orders and enter on customer portal where applicable
* Keep check of stock stored on site for sister companies, printing documents for warehouse to despatch and invoice for storage costs at the end of month
* Collate paperwork for export of orders to Europe and Worldwide. Providing paperwork needed for import of stock and raw materials.
* Oversee the administration for projects
* Supervise administration and warehouse staff - completing 6-monthly reviews.
* Deal with enquiries and complaints to resolution, reporting complaints and non-compliances on the management system
* Work with the IT project team to enable changeover to a new CRM system, including data cleansing, discussing processes and new solutions
* Maintain electronic and paper filing systems
* Supporting compliance and wider team activities including reviewing costs and evaluating most economic solutions.
* Assist with site health & safety protocols
Requirements
* Existing people management/supervisory/team leadership experience, able to lead by example and ensure a positive team culture
* An advocate of excellent customer service, both from yourself and your team
* Excellent communication skills and relationship management with internal teams, customers, partners and suppliers
* High level of attention to detail and accuracy
* Technically proficient with experience using Microsoft Office (Outlook, Word, Excel), experience with Microsoft Nav would be advantageous although is not essential
Package
* Salary of £35,000 to £36,500 dependant on experience
* 25 days annual leave plus bank holidays
* Private Medical Insurance
* Free onsite parking
* Discounted or free food
* Company Pension (employer 5.6%, and employee 3.4% or more)
* Company events
If you are interested in this great opportunity, please ensure your CV is up-to-date and apply online as soon as possible.
Administration | Administrator | Office Manager | Office Assistant | Logistics | Customer Service | Manufacturing
Salary description
£35000.00 - £36500.00 per year