Job Purpose
To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities for Service Excellence
To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person
To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget
To produce letters and invoices for clients as required, and to answer queries as appropriate.
Responsibilities for Operational Efficiency
To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement.
To input all necessary information using our CRM system.
To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines.
To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc.
To identify unnecessary costs, and recommend necessary operational controls, to your Line Manager
To ensure that Company policy and procedures regarding cash handling are strictly followed.
To assemble and despatch all information required for submission to Head Office in a timely manner
To fully comply with the requirements of the Operations Manual.
To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
Assist with meaningful community engagement activities throughout the year
Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement
Take an equal part in weekend rota for services and during busy cremation times.
Key Competencies
* Client focus
* Good communication skills
* Attention to detail/exceptional accuracy in data entry
* Self-management
* Team working
* Achievement focus
* Adaptability
* Problem solving
* Integrity, sensitivity and commitment
Person Specification
* A minimum of 3 years business administration experience
* High level of IT skills to include Microsoft Excel and Word.
* IT experience working with bespoke administrative systems
* Accounting or book-keeping experience
* Committed to the provision of excellent service
* Good numeric and literacy skills
* Excellent reasoning ability
Benefits Offered
* 25 days holiday per year plus public holidays
* Death in Service Benefit - 4 x salary
* Company pension 3% employers contribution, 5% employees contribution
* Employee assistance programme Health Cash Plan
* Discretionary bonus scheme
* Employee Referral Bonus Program
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Salary description
£32278.00 - £32278.00 per year