Competitive salary + very generous bonus, pension and benefits
Based: Hereford – office based
Our client is a well-established, dynamic and highly profitable supplier of advanced communication technology to an impressive, international customer base.
They seek to appoint a new member to the Network Engineering Team – the role will be varied and will suit someone who likes to be busy, able to multitask and who takes a pro-active approach to work.
Our client provides satellite communications systems and support as well as networking services to customers Worldwide. They are currently going through an exciting growth phase and are recruiting for an experienced network systems engineer to join their Network Monitoring Centre (NMC). The NMC delivers 2nd and 3rd line technical support across a range of satellite communication systems and associated network services.
Roles and Responsibilities
The role involves monitoring, maintaining, and supporting satellite-based communication infrastructure, troubleshooting complex networking issues, and assisting with the deployment and configuration of VSAT systems and associated network hardware. You will work closely with internal teams, customers, and external satellite service providers to ensure reliable and optimal network performance.
Responsibilities are as follows:
* Proactively monitor remote user satellite terminals and investigate, diagnose, and resolve network incidents using a variety of monitoring and diagnostic tools.
* Provide 2nd and 3rd line technical support for satellite and IP-based network services.
* Liaise with customers, internal engineering teams, and external satellite providers to resolve incidents and maintain service availability.
* Perform logical and methodical troubleshooting to identify root causes and implement corrective actions.
* Configure, stage, and perform Factory Acceptance Testing (FAT) on VSAT terminals and associated networking equipment prior to deployment.
* Provide remote and on-site networking support to customers from the Network Monitoring Centre and customer locations.
* Deliver technical training on networking and satellite communication systems both on-site and remotely. This may involve travel and occasional overnight stays.
* Maintain a working knowledge of the product and service portfolio to support troubleshooting and customer deployments.
* Travel internationally when required to support the installation and commissioning of VSAT terminals and networking systems.
* Produce technical documentation, incident reports, and service reports for management and customers.
* Use operational and service management portals to monitor active services and produce performance or availability reports.
* Contribute to the evaluation and testing of emerging networking and satellite technologies as part of company R&D initiatives.
* Participate in the on-call support rota when required.
Skill & Experience desired
* Experience in a Network Operations Centre (NOC), Network Monitoring Centre (NMC), or technical customer support environment.
* Strong troubleshooting skills with the ability to diagnose complex network and system faults.
* Solid understanding of IP networking fundamentals, including routing, switching, firewalling, and WAN/LAN architectures.
* Experience working with routers, switches, firewalls, and satellite communication infrastructure.
* Knowledge of satellite communication technologies (VSAT, RF, GEO/LEO satellite systems).
* Experience using network monitoring and management platforms.
* Strong analytical and problem-solving skills with a structured approach to troubleshooting.
* Ability to communicate effectively with both technical and non-technical stakeholders.
* Ability to document incidents, procedures, and solutions clearly and accurately.
Desired Qualifications
* A technical background in electronics and communications systems.
* Cisco CCNA qualification, working towards or demonstratable experience.
* Palo Alto Firewall experience would be added advantage.
* Amazon Web Services (AWS) experience would be added advantage.
The position to be office based.
Full training will be provided on product, services and industry specifics.
If you’re interested in this exciting opportunity, apply now, with your CV, for immediate consideration
Salary description
£35000.00 - £40000.00 per year