We are looking for a Senior Office Administrator to join their team in Enfield. You will assist with the day-to-day running of the office and assist the Director in his daily administration.
The Role and Responsibilities
* Manage the Managing Director’s Outlook diary, scheduling internal and external meetings, and ensuring actions are followed up within agreed timescales.
* Coordinate engineer appointments for service calls and installations.
* Handle incoming telephone calls, emails, and general enquiries.
* Provide administrative support to the wider team and undertake tasks delegated by the Managing Director, including correspondence, meeting attendance, and follow-up actions.
* Receive and process work tenders, prepare documentation for review, and support the quotation process.
* Issue company specifications and quotations to clients and follow up on outstanding enquiries and submitted tenders.
* Oversee alarm monitoring account administration, including applications for URNs, chip numbers, and related customer information.
* Conduct client satisfaction follow-ups, analyse feedback, and identify opportunities to improve business processes and service delivery.
* Support HR and recruitment activities, including onboarding, inductions, staff vetting, and Metropolitan Police checks.
* Assist with internal audits, accreditation applications, and compliance with relevant certification schemes.
* Support project administration through the preparation and issue of commissioning certificates and technical submissions.
* Liaise with external IT and telecommunications providers to resolve technical and telephone system issues.
* Set up and maintain equipment, software, email accounts, and workstations for new employees and engineers.
* Provide general office support to ensure business continuity during staff absences and holidays.
* Manage the company vehicle fleet, including servicing, MOTs, repairs, and breakdown cover arrangements.
* Ensure compliance with company management systems, policies, and procedures.
* Maintain a professional and patient approach when handling a high volume of telephone enquiries in a fast-paced environment.
Personal requirements
1. Previous experience in a similar role
2. Experience using Simpro is desirable
3. Ability to multitask in a busy & demanding environment, demonstrating strong organisational skills and plan/prioritise a complex workload
4. Attention to detail
5. Good verbal and written communication skills
6. Positive can-do attitude is essential, ability to work on your own initiative, and see tasks through to completion and
7. PC literate – willingness to learn new systems where necessary
8. Working knowledge of MS Office
9. Discretion when dealing with confidential information
10. Successful applicants will be subject to a full security check.
Remuneration range and benefits available
-Salary: negotiable, depending on experience £30,000- £35,000
- 40 hours a week. 08:00 - 17:00
- 25 days holiday + 8 bank holidays (After two years' continuous service, you will be entitled to one day's extra annual holiday for every complete year of service, up to a maximum of 5 days' extra holiday. In addition, after two years' continuous service, you will be entitled to one day annual leave on your Birthday)
- Company pension contributions
- Rewards and incentive package – includes discounts with major retailers
- Free parking at office
Salary description
£30000.00 - £35000.00 per year