Salary: £40,000
Working Hours: Monday- Friday (Hybrid)
Job Code: MJ2254
Commercial Operations & Performance Executive
We are working with a fantastic UK-based company that has been a leader in its field for 40 years. With a huge team of over 3,000 people, they are experts in providing essential soft facilities management services, specifically supporting the education sector.
They are now looking for a Commercial Operations & Performance Executive to join the team. This is a role for someone who is great with people and even better with a plan. If you enjoy looking at how a business is running, spotting where things could be better, and using performance data to help regional managers and supervisors deliver a great service, you’ll fit right in.
The Role
Working closely with the Commercial Director, you’ll be the go-to person for making sure everything is running perfectly across the company's accounts. You won't just be looking at numbers on a screen; you’ll be figuring out what those numbers actually mean for the teams out in the field. Your main goal is to find those "lightbulb moments" where a small change in a process can lead to a much better experience for the customer.
Key Responsibilities:
* Performance Analysis: Review and interpret regional data to track service delivery. You will identify trends and provide actionable insights to Regional Managers to help them optimise their accounts.
* Process Improvement: Critically evaluate current operational workflows. You will lead the charge in refining processes to boost efficiency and ensure consistent growth.
* KPI Management: Implement a performance-led culture by setting clear metrics and developing training programmes that ensure those targets are met.
* Customer Insight: Gather and analyse feedback to identify areas for improvement in the customer journey, working closely with internal departments to implement solutions.
* Account Engagement: Develop tailored engagement strategies and communication plans based on data insights to strengthen long-term client relationships.
* Supervision: Manage and support a part-time Customer Service Executive, ensuring their tasks align with the wider commercial strategy.
The Ideal Candidate
* You have a strong ability to interpret data and translate it into practical, operational improvements.
* You understand the mechanics of a service-based business and how field-staff performance impacts the bottom line.
* You have experience in driving change and are comfortable guiding teams through new ways of working.
* You are highly proficient in standard business software, particularly Excel, and are comfortable navigating CRM systems.
* You possess the ability to communicate complex findings clearly to stakeholders at all levels, from site supervisors to directors.
Benefits
* Hybrid Working: A balanced schedule with 2 days in the St. Albans office and 3 days working from home.
* Holiday: 28 days of holiday (including bank holidays) plus an additional day off for your birthday.
* Professional Development: Free access to an extensive E-Learning platform with over 40 professional courses.
* Wellbeing: Access to an online wellbeing platform and a paid annual volunteering day.
* Extras: Regular company events and free on-site parking.
***Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available
Salary description
£40000.00 - £40000.00 per year