We’re looking for an organised, efficient and customer centric Customer Care Executive to join a successful, family-owned supplier of educational supplies to schools across in Colchester.
Due to our growth plans as well as our dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office. As a member of the Customer Care team you will play a key role as part of an efficient and consistently reliable Customer Care Team delivering the very best service to our customers, with issue resolution and the customer experience at the heart of everything you do.
The Role:
As a Customer Care Executive, you will provide first line support to customers by taking incoming calls and e-mails to process orders, enquiries and resolve any issues they may have, working on and addressing these issues at source and unearthing any potential problems.
At the same time building a strong rapport with the customer to drive customer satisfaction and always looking for upsell and cross sell opportunities.
Key Responsibilities of the Customer Care Executive:
Supporting customers by phone, e-mail and web-chat functions.
Processing of orders, enquiries and quotations.
Issue resolution, keeping customers informed of process, likely outcome and timeframes, resolve issues in a smart way and helpful way.
Stock management – helping to manage out of stock products, liaising with third party suppliers, warehouse/operations communication.
Sales admin support to the sales team in sending out samples and providing back office support.
Customer outbound contact to ensure outstanding levels of service are maintained.
Upsell and cross sell opportunities.
Skills and Experience:
Confident on the phone, strong customer service skills gained in previous customer facing roles.
Strong IT skills, proficient with Excel and experience with ERP and CRM systems.
Good typing skills will be required for quick processing of orders.
Organised and able to prioritise activities and multi-task.
Self-motivated with a positive can-do attitude, resilient and reliable character.
What’s in it for you
Permanent full time position
Salary up to £35,000 (DOE)
Statutory pension and 25 days holiday + bank holidays
Ongoing support and coaching from both internal and external sources
Free Parking and staff BBQ’s
A friendly and positive team working environment and culture
About us:
HBS Group is a growing, successful and well-established family-owned Educational Supplies business that has a been at the forefront of the industry for over 50 years.
With a client base that exceeds 3,000 schools across the South East, the company is focussed on continuing to strengthen our position in the market with a product offering which already spans over 20,000 products with industry leading levels of customer service.
Interested? If you think you're right for this Customer Care Executive role, then click the 'Apply Now' button and send us your CV and we'll consider you for the first round of interviews
Salary description
£27500.00 - £35000.00 per year