Reports to: Warehouse & Distribution Manager
Depot: LWC Cornwall
Main Duties
Reporting directly to the Warehouse Supervisor, Warehouse & Distribution Manager and Depot Manager, the purpose of the Van driver/ Drivers mate will be to complete tasks To assist the driver in delivering products to customers within a specific area in a safe and friendly manner, assisting the driver with the care and upkeep of your designated vehicle. To provide excellent customer service standards to every customer.
Main Duties
• Assisting the driver in preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.
• Execute any special requests from customers by picking up and delivering items as directed on the delivery note.
• Check all deliveries once they have been dropped at the final destination.
• Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
• Assisting the driver in checking the run sheets, picking orders for your deliveries and routing.
• To assist in planning your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note.
• Make customers aware of any stock shortages or problems with their delivery.
• Responsible for returning all empty cases and gas bottles, and ensuring that they are correctly stored in the empties yard and unloaded in the correct manner.
• Ensure that correct health and safety procedures are adhered to.
• To assist the driver with all required checks and ensure that check sheets are passed to the distribution manager.
• The ability to help in the warehouse when required.
• To look presentable in the correct LWC Drinks uniform at all times
Key Skills
Adhering to good warehouse practices and following correct health and safety procedures at all times.
Wearing appropriate PPE on site, including safety boots, gloves, and high-visibility vests.
Accurately picking orders and placing them in the correct delivery locations.
Monitoring stock levels and reporting shortages to Supervisors or Managers for timely reordering.
Ensuring all new stock is promptly and correctly stored in the designated bin-bay location, matching the delivery note.
Assisting with weekly stock audits and monthly weekend stock takes.
Completing documentation such as out-of-date lists, damaged stock write-off sheets, and forklift/pedestrian truck records.
Supporting drivers as a second man/driver’s mate when required.
Demonstrating flexibility in workload prioritisation and a willingness to assist in the warehouse when needed.
Van Driver Responsibilities
Preparing the delivery vehicle by conducting daily operator maintenance checks, ensuring it is roadworthy and clean.
Safely loading products onto the vehicle, ensuring accuracy and security of goods for transport.
Planning delivery routes efficiently based on run sheets, customer requests, and traffic conditions to ensure timely deliveries.
Delivering goods to customers professionally and courteously, maintaining a high standard of customer service.
Completing all delivery documentation, including delivery notes, return sheets, and payment collections.
Handling special delivery instructions and requests as noted on delivery paperwork.
Returning empty cases and gas bottles, ensuring they are unloaded and stored correctly in the designated yard area.
Maintaining confidentiality regarding customer premises and operational details.
Completing all required vehicle and delivery checks and submitting check sheets to the Distribution Manager.
Representing the company professionally by wearing the correct LWC Drinks uniform and maintaining a presentable appearance.
Supporting warehouse operations when not on delivery runs, contributing to team efficiency and flexibility.
Knowledge and Experience:
• Good teamwork skills.
• Good communication skills.
• Good safety practices and driving habits.
• Possess the correct driving license required for the vehicle.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester
Salary description
£24785.00 - £24785.00 per year