Working closely with the General Manager, Operations Manager, Sales Manager, Homeworking team and Sales team, the Administration Executive is responsible for supporting the day-to-day operations of the business.
The role requires a high level of accuracy, organisation, and professionalism to ensure all bookings, documentation, and customer interactions are managed effectively. Quality checking all the booking elements prior to sending out booking confirmations including correct deposits taken & booking documents have been issued by the Agents.
Previous experience in a travel administration or sales advisor role is essential, along with a pro-active approach and good attention to detail and in return, our client can offer a competitive salary up to £27k DOE plus excellent benefits, so if this role is of interest to you, please apply online.
Please note - this role offers working hours of Mon - Fri 9am - 5.30pm with the occasional Saturday.
Role of Travel Administration Executive:
* Conduct quality checks on all booking elements prior to issuing confirmations, ensuring correct deposits have been taken and all documentation has been issued accurately
* Amend and update existing bookings as required
* Support the loading of bookings during peak sales periods
* Process and chase tickets, maintaining accurate and up-to-date ticket reports
* Review confirmation and cancellation invoices for accuracy
* Issue documentation to customers in a timely and accurate manner
* Respond to queries from customers, Homeworking team, and Sales team in a professional and timely manner
* Manage after-sales processes, including amendments, refunds and callbacks
* Monitor daily balance reports, including issuing balance due letters and following up on outstanding payments to the client and Agent
* Provide support with incentive and commission queries, including investigation where required
* Provide sales support and cover when required, including handling customer enquiries and preparing and issuing holiday quotations
* Represent the business at conferences and events on an ad hoc basis, where required
Skills required for the role:
* Experience gained within a similar travel admin or travel advisor role
* Working well on your own initiative, and as a team player
* Strong attention to detail and to be able to work in a busy environment, working under pressure
* PC literate and ability to use reservations and website booking systems to download and process bookings.
If you’re interested in learning more about this Travel Administration Executive opportunity, please press the apply online button now!
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Salary description
£25000.00 - £27000.00 per year