Responsibilities:
Assessment of luggage to ascertain:
o Whether the item is genuine
o Whether the item can be repaired in line with manufacturer standards
o The level of repair needed to satisfy the customer/client request
• Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients, and the Management team as needed
• Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level
• Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
• Follow up on and complete repairs of luggage that are awaiting parts
• Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
• Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
• Ad hoc, but reasonable, requests from supervisors, management, or clients
• Experience in an engineering, workshop, or technical repair environment - desirable
• Basic MS Office skills - desirable
• GCSE (or equivalent) in Mathematics, English – desirable
• Experience in a high-pressure, fluid environment - desirable
Person / Team Fit
• Team player with excellent verbal skills and a keen eye for detail
• Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind
• Adaptable and resilient
Interested? Please Apply
Salary description
£26760.00 - £26760.00 per year