What You'll Do
As a Housing Officer, you'll deliver high-quality housing management and tenancy sustainment services, helping tenants maintain their accommodation, maximise their independence and achieve positive housing outcomes.
Working across TH, SH, SSH and PRS services, you'll build positive relationships with tenants, care providers, landlords and partner agencies to ensure safe, compliant and well-managed accommodation.
Key Responsibilities
Manage a caseload of tenants, providing effective housing management and tenancy sustainment.
Deliver regular welfare and property visits to promote tenancy stability, independence and wellbeing.
Support tenants to develop independent living skills, including budgeting, financial management, attending appointments and accessing appropriate services.
Assist tenants with welfare benefits, Universal Credit and housing-related financial responsibilities.
Identify and respond to tenancy issues including rent arrears, antisocial behaviour, safeguarding concerns and neighbour disputes.
Liaise with landlords, care providers, local authorities, DWP and partner agencies to achieve positive outcomes for tenants.
Complete property inspections, health and safety checks and report repairs to maintain safe, compliant accommodation.
Develop and maintain support plans, risk assessments and accurate case records using organisational systems.
Support tenants to access employment, education, healthcare and specialist support services where appropriate.
Deliver housing management appropriate to TH, SH, SSH and PRS services, recognising the differing needs of each service model.
Ensure compliance with housing legislation, safeguarding requirements, health and safety standards, data protection legislation and organisational policies.
Contribute to service quality through effective record keeping, team working, training and continuous improvement.
Undertake any other reasonable duties commensurate with the role.
What We're Looking For
* Understanding of safeguarding, confidentiality and professional boundaries.
* Good IT skills and experience maintaining electronic records.
* Full UK driving licence and access to a vehicle.
* Enhanced DBS check
Salary description
£13.00 - £14.89 per hour