The HR Business Partner (HRBP) provides a combination of hands-on HR operational support, including employee relations expertise, and strategic business partnering to support leaders and employees across their business area. The role operates primarily as a trusted advisor to managers on all people matters to ensure fair, consistent, and legally compliant employee management, while also contributing to the development of a more strategic, proactive HR function as the business evolves.
The role requires strong experience supporting operational environments, with an understanding of the pace, challenges, and demands of frontline or site-based teams.
Main Duties & Responsibilities
Operational & Generalist HR Support
- Act as a key HR contact for your business area, providing generalist support across the employee lifecycle.
- Build strong relationships with business area leaders to understand team structures, challenges, and priorities.
- Train, coach, support and offer guidance to stakeholders on the application of HR policies and procedures in line with current legislation.
- Manage HR policies, procedures, and compliance with employment legislation.
- Work collaboratively with the wider HR team to review, update, and implement HR policies and procedures, ensuring they are practical, compliant, and aligned with business needs.
Employee Relations
- Support managers in dealing with complex casework, performance, attendance, and employee relations issues.
- Coach and build the confidence of managers to manage day-to-day people issues more effectively and independently.
- Identify patterns or recurring issues and work with the HR team to address root causes through training, communication, or policy changes, which will lead to improved people practices.
- Support investigations and hearings for complex or high-risk cases, sometimes involving external legal or regulatory input.
- Develop and maintain good relations with recognised trade unions, where applicable.
Strategic Partnership
- Partner with senior leaders to understand business goals and align people strategies accordingly.
- Challenge and influence decision-making to ensure alignment with good people practice and company values.
- Work with leaders to improve team effectiveness and engagement.
- Deliver key HR initiatives, including workforce planning, restructuring, resourcing, talent management, pay and reward, employee relations, employee engagement, and performance management.
- Work with business area to provide people data insights.
Change & Culture
- Support organisational changes such as restructures, role design, TUPE, driving engagement and communication strategies.
- Monitor employee engagement through VIBE Survey, identifying themes, and partnering with leaders to improve employee experience.
- Participate in HR projects that support longer-term people objectives (e.g. Employee engagement, leadership development, talent frameworks).
- Support the Head of HR in developing and embedding initiatives on culture, leadership capability, and workforce planning.
- Facilitate workshops, training sessions, and manager development programs.
People Data & Insights
- Use HR data and metrics (e.g. Turnover, absence, case trends, VIBE survey results, and demographics) to identify patterns and inform decision-making.
- Analyse ER and workforce data to highlight underlying issues and recommend targeted interventions.
- Support the development of dashboards or regular people reports that help leaders understand workforce trends and risks.
- Use insights from data to shape priorities for leadership development, engagement, and policy improvement.
- Collaborate with the HR team to improve data quality, reporting accuracy, and accessibility of people analytics.
Knowledge, Skills, Experience and Qualifications:
- CIPD qualification (Level 5 or above) or equivalent experience desirable.
- Proven experience as an HR Business Partner or HR Generalist within a fast-paced, evolving operational or multi-site environment.
- Strong employee relations expertise with experience handling complex casework and a solid knowledge of UK employment law.
- Demonstrated experience supporting operational teams (e.g. Logistics, manufacturing, retail, or field-based workforce).
- Experience managing TUPE transfers, restructures, or large-scale organisational change.
- Ability to balance strategic thinking with hands-on delivery in a practical, operational setting.
- Experience supporting change management and organisational transformation.
- Strong commercial awareness and ability to link people initiatives to business and operational outcomes.
- Excellent communication, influencing, and stakeholder management skills across a range of audiences, including frontline managers.
- Ability to influence at a senior level while coaching operational leaders to build people management capability.
- Ability to manage a large, varied, and fast-moving workload.
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
- Competitive Salary
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- 25 days holiday + 8 statutory bank holidays
- Holiday buy-back scheme (5 additional days available)
- Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
- Established hybrid working structure
- Enhanced maternity and paternity leave
- Employee Assistance Programme supporting wellness with immediate access for you and your family to:
- Virtual GP consultations and second opinions
- Mental health support and counselling
- Online physiotherapy
- Access to CONNECTPlus long-term health condition support
- Wellbeing and healthy living support
- Cycle to work scheme
- Professional Membership and Study Sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
Security Clearance Requirement
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer.