Jobs in Hirwaun

Head Receptionist

Practice: Shepherds The Vets - Bridgend
Location: Bridgend & Branches
Salary: £32,000 per annum

Shepherds The Vets are looking for an experienced, confident, and highly organised Head Receptionist to lead their reception teams across Bridgend and associated branches. This is a key leadership role within the practice, previous management experience is essential to be considered for this role

Working Hours

Mon / Tues / Fri: 8:00am – 5:00pm
Wed / Thurs: 12:00pm – 8:00pm
Key Responsibilities

Team Leadership & Management

Recruit, induct, train, develop, and manage the reception team
Inspire and motivate team members, managing performance through regular feedback, appraisals, and performance management
Manage remote teams across multiple branches, including regular site visits and reviews
Implement and drive team goals and objectives
Operational & Resource Management

Manage rotas, holidays, absence, and branch cover to ensure appropriate staffing levels
Provide support and cover within the reception team when required
Ensure effective handovers between reception staff across shift patterns
Customer Service Excellence

Ensure consistently high standards of customer service across all reception areas
Obtain and act upon direct client feedback, implementing improvements where required
Professionally manage and diffuse challenging customer situations
Welcome visitors, identify needs, and direct enquiries appropriately
Telephony & Systems

Manage telephony performance, including missed call rates, quality monitoring, and reduction of double handling
Evaluate telephony KPIs, conduct quality control checks, produce quarterly reviews, and take corrective action
Ensure accurate, compliant use of the appointment and practice management systems
Compliance & Governance

Ensure full compliance with client confidentiality, GDPR, Health & Safety, and RCVS requirements
Maintain accurate practice records and implement corrective action where required
Manage practice security, including controlled access door systems
Be fully familiar with emergency procedures and ensure safe evacuation when required
Financial & Administrative Duties

Manage the non-payers report, including customer contact, payment arrangements, and escalation where appropriate
Oversee daily cashing up, banking procedures, and reconciliation
Ensure all administrative tasks are completed efficiently, accurately, and in a timely manner
Qualifications

GCSEs essential
A Levels desirable or NVQ Level
Skills & Attributes

Self-motivated, trustworthy, and customer-focused
Previous team management experience essential
Excellent interpersonal and communication skills
Proven ability to lead, manage, and delegate effectively
Strong planning and organisational skills
Target driven with the ability to work under pressure
Confident decision-maker able to work on own initiative
Apply today to join Shepherds the Vets.
Closing date: 3rd April at 9:00am