Our manufacturing clients based close to Portsmouth have an exciting opportunity for a Sales Application Specialist to join their growing team.
The Sales Application Specialist is responsible for proactively managing customer follow-ups relating to product samples, free-of-charge product requests, quotations, price support requests, and exhibition leads.
This role plays a critical part in converting interest into revenue by ensuring timely follow-up, maintaining strong customer communication, and driving opportunities through the sales pipeline.
Main Duties and Responsibilities:
* Sample Follow-Up
* Track and monitor all product samples built and sent to customers.
* Follow up with customers to obtain feedback on sample performance, suitability, and next steps.
* Identify opportunities to convert approved samples into production orders.
* Maintain accurate records of sample status and customer responses for FOC samples in strategic markets.
* Quotation & Price Support Follow-Up
* Follow up on price support requests and special pricing quotations.
* Work closely with the sales and technical teams to address objections and accelerate order closure.
* Update CRM with quotation status and forecast updates.
* CRM & Reporting
* Maintain accurate CRM records for all customer interactions.
* Provide weekly updates on sample conversions, and quotation status in conjunction with the Business Development team.
* Track conversion rates from sample → quotation → order.
* Key Performance Indicators (KPIs)
* Sample-to-order conversion rate
* Quotation-to-order conversion rate
* CRM data accuracy
Required skills & experience:
* Previous experience in internal sales, sales support, business development, or customer service preferred.
* Strong telephone communication skills and confidence in proactive outbound calling.
* Experience following up quotations or sales leads.
* Highly organised with strong attention to detail.
* CRM system experience preferred.
* Ability to build rapport and maintain professional customer relationships.
Working hours
8:00–16:30 Monday to Thursday, and 8:00–15:30 on Fridays
Benefits
* 25 days holiday plus bank/public hols
* Additional 3 days off over the festive period
* Employee Assistance Programme
* Company pension scheme
* Life Cover 3x salary
* Company bonus scheme
* Cycle to Work Scheme
Salary description
£36000.00 - £42000.00 per year