Join an established and growing motor group as a Motor Trade Service Advisor in Poole, where you'll take ownership of your customers and play a key role within a busy aftersales department. If you have previous motor trade experience and enjoy building strong customer relationships, this could be an excellent opportunity to develop your career within a supportive dealership environment.
Why apply / What's in it for you?
You'll enjoy a competitive salary of £27,500-£29,000, based on experience
You'll have the opportunity to earn uncapped personal commission
You'll benefit from a departmental bonus scheme
You'll receive 30 days' annual leave including bank holidays
You'll have access to manufacturer training and ongoing career development
You'll benefit from a company pension scheme and Employee Assistance Programme
You'll enjoy staff discounts on servicing, repairs and vehicle purchases
You'll join a friendly and supportive team within an established motor group
Key Responsibilities:
As a Motor Trade Service Advisor, you'll be the main point of contact for customers throughout their vehicle's service and repair journey.
Take service and repair bookings by phone, online and in person
Welcome customers and provide a professional, friendly service
Prepare job cards and accurately record customer and vehicle information
Liaise with technicians and the workshop to keep jobs progressing smoothly
Keep customers updated throughout the day
Explain recommended additional work clearly and professionally
Discuss servicing, maintenance and aftersales products where appropriate
Prepare invoices and ensure vehicles are ready for collection
Process warranty and manufacturer paperwork accurately
Build strong, long-term customer relationships
Support the wider team to keep the department running efficiently
What we're looking for:
We're looking for an experienced Motor Trade Service Advisor with a good understanding of automotive aftersales and a genuine focus on customer service.
Previous experience within the motor trade is essential
Experience as a Service Advisor, Aftersales Advisor or similar dealership role is desirable
Good understanding of vehicle servicing, maintenance and repairs
Confident communicating with customers face-to-face and over the phone
Highly organised with excellent attention to detail
Able to manage multiple jobs while remaining calm and professional
Commercially aware and comfortable identifying appropriate sales opportunities
A positive team player who is happy to get involved
Full, valid driving licence required
Comfortable driving both manual and automatic vehiclesWorking hours are Monday to Friday, 08:00-18:00 with an hour's unpaid break, plus Saturday mornings 08:30-12:30 on a rotational basis.
If you're ready for your next Motor Trade Service Advisor opportunity in Poole, you'll have the chance to take ownership of your customers, develop your skills and make a real contribution within a close-knit dealership team.
Apply now and take the next step in your motor trade career.
Job Number │49137 - INDAUTO
Location │ Poole
Role │ Motor Trade Service Advisor
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
Salary description
£29000.00 - £32000.00 per year