Location: Lancashire (Working across custodial and community settings)
Salary: £26,150 - £32,668 per annum (Dependent on Experience)
Contract: Permanent, full-time (37 hours per week, Monday-Friday)
Role Overview
We are recruiting a confident and experienced Senior Housing Support Officer to lead and support a team delivering high-quality housing and resettlement provision across custodial and community settings in Lancashire.
As a Senior Housing Support Officer, you will provide leadership, coaching, and day-to-day guidance to a team of Housing Support Officers, ensuring consistent delivery against contractual targets and service standards. Alongside your leadership responsibilities, you will manage a small caseload of complex participants, providing specialist housing advice and support to enable sustainable accommodation outcomes. This is a key role within the service, requiring strong knowledge of housing legislation, excellent stakeholder engagement skills, and the ability to drive quality and performance across a busy and dynamic resettlement environment.
Key Responsibilities
Team Leadership & Development
Staff Guidance: Lead, support, and inspire a team of Housing Support Officers across the region.
Performance Coaching: Provide regular supervision, coaching, appraisals, and ongoing development support to your team.
Culture & Standards: Promote a high-performance, learner-focused team culture that values continuous improvement.
Best Practice: Deliver workshops and internal guidance to improve standards of practice, utilizing observations and structured feedback. Service Delivery & Case Management
Complex Caseloads: Manage a small, specialized caseload of complex or high-risk participants, delivering expert housing advice and support.
Target Achievement: Monitor, manage, and drive team performance to ensure all contractual targets and key performance indicators (KPIs) are met.
Stakeholder Liaison: Build and maintain strong working relationships with landlords, housing associations, local authorities, prison staff, and probation services.
Legislative Compliance: Ensure all advice and support delivered by the team complies with current housing legislation and homelessness duties. Quality Assurance & Administration
Audit & Compliance: Conduct quality audits on case notes, support plans, and risk assessments to ensure regulatory and operational compliance.
System Accuracy: Ensure all electronic data and computer-based information systems are maintained accurately and in a timely manner.
Risk & Safeguarding: Oversee effective risk management and co-ordination across the team, ensuring a strong focus on safeguarding vulnerable adults.
Continuous Improvement: Proactively identify service gaps and contribute to the development of localized housing and resettlement strategies. Essential Criteria
Leadership Background: Proven experience leading, supervising, or mentoring staff within a supportive or target-driven environment.
Housing Expertise: Strong, demonstrable knowledge of housing legislation, homelessness advice, and local authority housing pathways.
Sector Experience: Significant experience working within criminal justice, housing support, or social care settings.
Case Management: Confident managing complex, high-needs, or high-risk cases with a structured approach.
Communication: Excellent communication, negotiation, and stakeholder engagement skills.
Logistics: Full UK driving licence with access to a vehicle, and flexibility to travel across custodial and community sites in Lancashire. Desirable Criteria
Cross-Service Work: Experience working seamlessly across both custodial (prison) and community-based environments.
Workshop Delivery: Prior experience planning and delivering housing-related training, workshops, or group interventions.
Qualifications: A relevant professional qualification in housing, social care, management, or criminal justice.
Personal Attributes
Leadership Style: Confident, inspiring, and collaborative leader who takes accountability for team outcomes.
Resilience: Exceptionally resilient, adaptable, and capable of managing competing priorities calmly.
Mindset: Proactive, solution-focused, and deeply committed to supporting positive change and reducing reoffending rates. Benefits & Package
Annual Leave: 25 days annual leave plus Bank Holidays, an additional paid day off for your Birthday, and the operational option to purchase additional leave days.
Volunteer Support: 2 paid volunteering days per year.
Pension Scheme: Workplace pension scheme with a 10% total matching framework (5% Employee / 5% Employer).
Healthcare & Protection: Comprehensive Healthcare Cash Plan alongside 3x salary life assurance cover.
Financial Well-being: Annual salary reviews and a refer-a-friend incentive scheme.
Perks & Discounts: Access to extensive retail discounts, shopping cashbacks, and employee well-being benefits.
How to Apply
If you are an experienced leader looking to make a meaningful difference as our Senior Housing Support Officer in Lancashire, please get in touch.
To apply or request further information regarding this position, please contact:
Contact: Tiff Bennett
Phone: (phone number removed)
Email: (url removed)
Salary description
£26150.00 - £32668.00 per year