Jobs in Hexham

Workshop Controller
Are you an experienced Workshop Controller with a background in accident repair, body shops, or vehicle repair? Do you thrive in a fast-paced environment where organisation, leadership and delivering exceptional customer service are key?
We’re recruiting on behalf of a busy, well-established Accident Repair Centre looking to add an experienced Workshop Controller to their growing team. This is an excellent opportunity to join a successful business that invests in its people, equipment and career development.
Responsibilities of a Workshop Controller
As Workshop Controller, you will play a vital role in the day-to-day running of the workshop, ensuring vehicles move efficiently through the repair process while maintaining the highest standards of quality, productivity and customer satisfaction.
Key Responsibilities
* Plan and control the daily workshop schedule to maximise efficiency.
* Allocate work to Panel Beaters, Paint Sprayers, MET Technicians and Vehicle Preparation staff.
* Monitor repair progress and ensure agreed completion dates are achieved.
* Liaise with Vehicle Damage Assessors, Parts Advisors and Customer Service Advisors to keep repairs on track.
* Manage workshop productivity, technician utilisation and quality standards.
* Identify and resolve workflow issues to minimise downtime.
* Ensure repairs are completed in line with manufacturer methods and health & safety requirements.
* Maintain excellent communication with both customers and internal teams.
* Support, motivate and develop workshop staff to achieve performance targets
Requirements for a Workshop Controller
To be successful in this role, you’ll have:
* Previous experience as a Workshop Controller within an Accident Repair Centre or Body Shop.
* Excellent knowledge of accident repair processes.
* Strong leadership and people management skills.
* The ability to prioritise workloads in a busy environment.
* Excellent communication and organisational skills.
* A focus on quality, efficiency and customer satisfaction.
* Experience using body shop management systems is advantageous
If this role is something that you are well suited to or you are looking for something similar within the Automotive industry, then please contact or email your CV to