Location: Chester (Hybrid Working Available)
Salary: £26,000 per annum + Bonus Scheme
Hours: Full-Time, 35 hours per week (including a half-day finish on Fridays)
About the RoleWe are recruiting on behalf of our client for an enthusiastic and customer-focused Internal Sales Representative to join a well-established business within the building products industry.
This is an excellent opportunity for someone with previous internal sales or customer service experience who enjoys building long-term relationships, generating new business and delivering exceptional customer service.
Working as part of a collaborative commercial team, you will manage your own customer portfolio, identify new business opportunities and support customers throughout the sales process while working closely with external sales colleagues.
Key Responsibilities
Manage and develop a portfolio of customers across the UK.
Generate new business through proactive outbound sales calls and follow-up activity.
Build strong relationships with existing and prospective customers.
Prepare and issue quotations in line with pricing guidelines.
Work closely with the external sales team to deliver a seamless customer experience.
Identify opportunities to increase sales across the full product range.
Meet agreed sales targets, customer growth objectives and margin expectations.
Deliver a professional, knowledgeable and personalised service to every customer.
Support the order processing function during busy periods when required.
Sales Administration
Handle customer enquiries via telephone and email in a professional and timely manner.
Process orders accurately and keep customers updated throughout the order process.
Liaise with internal departments to ensure orders, deliveries and customer requirements are met.
Resolve customer queries efficiently, escalating issues where appropriate.
Maintain accurate customer records and update internal systems.
Support colleagues and contribute to a positive team environment.
Develop knowledge across the wider team to provide cover where required.
Key Performance Indicators
Achievement of sales volume and profit margin targets.
Growth of existing customer accounts.
Development of new customer relationships.
Increase in sales across the wider product range.
Timely turnaround of customer quotations.
Delivery of excellent customer service standards.
Skills & ExperienceEssential
Previous experience within an Internal Sales, Sales Support or Customer Service role.
Excellent communication and relationship-building skills.
A proactive and motivated approach to sales and customer service.
Strong organisational skills with the ability to manage multiple priorities.
Good IT skills, including Microsoft Teams, Excel, Word and Outlook.
Ability to work independently while contributing to a team environment.
Desirable
Experience within the construction, building materials or builders' merchant sector.
Knowledge of ERP systems such as AS400.
Understanding of UK geography and customer territories.
Knowledge of builders' merchants, buying groups and national distributors.
Experience Required
Minimum of one year's experience within a customer service or internal sales environment.
Proven ability to develop strong working relationships with customers and colleagues.
Experience using initiative to improve customer service and sales performance.
What's on Offer
Salary of £26,000 per annum.
Attractive bonus scheme.
Hybrid working based from the Chester office.
Full-time position working 35 hours per week.
Early finish every Friday.
Ongoing training and development opportunities.
Friendly and supportive team environment.
Opportunity to build a long-term career within a successful and growing business
Salary description
£26000.00 - £26000.00 per year