We are looking for an inspirational and commercially focused Travel Store Manager to lead a successful retail travel agency, driving sales performance, developing a high performing team and delivering exceptional customer experiences. This is a fantastic opportunity for an experienced travel professional with strong leadership skills who is passionate about achieving results while helping customers create unforgettable tailor made holidays.
Travel Store Manager - Role & Responsibilities:
Lead, motivate and develop a high performing team, creating a positive sales culture that delivers exceptional customer service and commercial results.
Drive store performance by achieving and exceeding sales, conversion and profitability targets while maximising revenue opportunities.
Oversee the daily operation of the store, ensuring compliance with company policies, operational standards, financial controls and health and safety requirements.
Deliver outstanding customer experiences by maintaining high service standards, supporting the resolution of customer issues and ensuring a seamless end to end booking journey.
Coach, train and support team members through regular performance management, development opportunities and succession planning initiatives.
Drive local business growth through marketing initiatives, events, promotional activity and community engagement to increase enquiries and footfall.
Analyse business performance, identify improvement opportunities and implement effective solutions to enhance operational efficiency and commercial success.
Work collaboratively with colleagues and stakeholders across the business, embracing new technology and supporting wider company initiatives.
Travel Store Manager - Skills & Experience Required:
Previous management experience within the travel industry, with a proven track record of achieving and exceeding sales targets.
Strong leadership and people management skills with experience developing and motivating successful sales teams.
Commercially astute with experience managing KPIs, profitability and business performance.
Passion for travel and delivering exceptional customer experiences.
Excellent communication, coaching and influencing skills.
Strong organisational, analytical and problem solving abilities.
Ability to effectively manage multiple priorities in a fast paced sales environment.
Self motivated, target driven and capable of leading from the front.
Good working knowledge of Microsoft Office and sales management systems.
Travel Store Manager - Additional Information:
Competitive salary of £35,000 to £37,000 plus uncapped commission and fantastic OTE.
Office based 37.5 hours per week: Monday to Friday 9 to 5.30 or 9.30 to 6.
Weekend working on a rota: Saturdays 9 to 5.30 and Sundays worked from home 10 to 4.
Opportunity to work with a well established and respected travel brand in a supportive team environment with clear career progression opportunities.
Regular fam trips, incentives, promotions and sales campaigns.
Ideal for experienced Retail Travel Managers, Branch Managers, Assistant Managers ready for the next step, Travel Store Managers and Travel Team Leaders.
Please apply for the position of Travel Store Manager online or email your CV to (url removed)
Salary description
£35000.00 - £37000.00 per year