Reference: (phone number removed) / (phone number removed) / (phone number removed)
Umbrella Rate: £24.16/hr (Inside IR35)
Are you ready to elevate your career in customer service and be part of a company that delivers exceptional experiences to its clients? This is your chance to step into the role of Client Experience Advisor and play a pivotal part in shaping unforgettable moments for discerning customers. This company is renowned for its commitment to modern luxury and innovation, offering you the opportunity to work in a fast-paced, energetic environment where your skills and dedication will truly shine. With hybrid working options and a supportive team, this role is perfect for those who thrive on delivering excellence and making a difference.
What You Will Do:
• Manage inbound and outbound client and retailer contact across multiple communication channels, including phone, email, chat, and social media.
• Build rapport with clients and retail teams, ensuring queries are resolved efficiently and with exceptional service.
• Act as a knowledgeable expert on the company’s products and services, delivering solutions that embody modern luxury.
• Handle complaints with professionalism and care, aiming to achieve a first-point resolution.
• Identify and implement opportunities for process improvement, enhancing client experience across the business.
• Maintain accurate client data in customer management systems while ensuring compliance with data protection regulations.
What You Will Bring:
• A client-first mindset with a passion for delivering personalised, seamless, and dependable experiences.
• Strong communication skills, both written and verbal, with the ability to engage across various platforms.
• Resilience and enthusiasm to deliver results under pressure while maintaining a positive attitude.
• Proven problem-solving and decision-making skills, with a focus on finding robust solutions.
• Technological savvy and the ability to navigate multiple client management tools effectively.
This company is dedicated to creating the world’s most desirable modern luxury brands, and the Client Experience Advisor role is at the heart of that mission. By joining this team, you will contribute to delivering outstanding service that drives client loyalty and retention. The role offers a unique opportunity to collaborate across various business functions, retailer networks, and third-party providers, ensuring clients receive the highest standard of care and attention.
Location:
This role is based at Whitley, with hybrid working options available following an initial training period.
Interested?
Don’t miss this opportunity to be part of a team that’s redefining client experience. Apply now to become a Client Experience Advisor and take the next step in your career!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Salary description
£24.16 - £24.16 per hour