Location: Leeds
Salary: £30k-£35k + up to 15% annual bonus
We are supporting a leading distributor of plastic piping systems and water infrastructure solutions in their search for a Customer Service & Sales Engineer.
The business supplies innovative products and technical expertise across multiple industries, delivering high-quality solutions and exceptional customer support. This is an excellent opportunity for a commercially minded and customer-focused professional to play a key role in supporting customer growth, retention and sales performance within a collaborative and supportive environment.
The Role: As Customer Service & Sales Engineer, you will be responsible for:
Customer Relationship Management – Handling inbound and outbound customer calls while building strong, long-term customer relationships.
Sales Support & Growth – Proactively following up quotations and identifying opportunities to convert enquiries into profitable business.
Quotation & Order Processing – Preparing and processing customer quotations and orders accurately and efficiently.
Customer Service Excellence – Resolving customer queries professionally and ensuring a high level of customer satisfaction.
Stock & Delivery Coordination – Checking stock availability, lead times and delivery options while communicating updates clearly to customers.
Proactive Sales Activity – Identifying upselling and cross-selling opportunities to support sales growth.
Cross-Functional Collaboration – Working closely with sales, warehouse, logistics and finance teams to ensure smooth order fulfilment.
Systems & Administration – Maintaining accurate customer and sales records within ERP and CRM systems.
Continuous Improvement – Supporting improvements to processes and contributing positively to team culture. What We’re Looking For:
2–3+ years’ experience within industrial sales, technical B2B sales or sales administration.
Confident communication skills with the ability to build strong customer relationships.
Comfortable making outbound calls and proactively engaging with customers.
Strong organisational skills and attention to detail.
Commercially minded with a proactive sales approach.
Ability to manage multiple priorities in a fast-paced environment.
Strong teamwork and collaboration skills.
Experience using ERP systems, Microsoft Office and digital business tools. Desirable:
Experience within industrial products, technical solutions or wholesale environments.
Knowledge of piping systems, water infrastructure products or technical distribution industries
Salary description
£30000.00 - £35000.00 per year