The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards.
Responsibilities
Planning and scheduling daily workloads for operatives and subcontractors.
Managing diaries to maximise productivity and minimise travel time.
Allocating responsive repairs, planned works, and maintenance appointments.
Monitoring job progress and rescheduling works where required.
Liaising with tenants, clients, site teams, and contractors to coordinate appointments.
Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs.
Updating internal systems with accurate job information and appointment details.
Tracking outstanding works and ensuring follow-on appointments are arranged promptly.
Producing reports on productivity, work volumes, and performance.
Requirements
Proven experience as a Planner/Scheduler, ideally within social housing or domestic maintenance.
Excellent organisational and time-management skills
Confident speaking to customers over the phone
Able to manage a busy workload and prioritise effectively
Strong attention to detail
Salary description
£13.45 - £13.45 per hour