Full-Time | Personal Injury | OIC Portal | Hybrid/Office Based
An exciting opportunity has arisen to join a well-established and highly respected specialist Personal Injury practice with over 25 years' experience in the Northwest.
My client is looking to recruit an experienced Claimant RTA File Handler to manage a caseload of RTA personal injury claims through the OIC Portal Stages 1-3, ensuring matters are progressed efficiently, compliantly, and with a strong client-focused approach.
The Role:
You will handle claims from inception through to settlement, taking full ownership of your files and ensuring the highest standards of service and technical ability.
Key responsibilities will include:
Setting up and progressing new RTA files
Taking initial client instructions and accident details by telephone
Inputting claims onto Proclaim and the MOJ/OIC Portal
Assessing liability and formulating an initial strategy
Setting up ATE insurance and issuing relevant documentation
Managing claims through to settlement, including Stage 3 where applicable
Negotiating with third-party insurers
Driving claims to settlement in a timely and cost-effective manner
Ensuring all actions are completed in line with Proclaim task lists
Processing your own bills
Maintaining compliance with the SRA Code of Conduct
Experience with infant claims and/or credit hire is desirable but not essential.
About You:
Proven experience handling Claimant RTA Personal Injury claims from start to finish
Strong working knowledge of the OIC Portal and MOJ processes
Confident in client communication, both written and verbal
Highly organised with excellent attention to detail
A proactive, team-focused approach with strong time-management skills
What's on Offer:
Competitive salary (dependent on experience)
Company pension scheme
Cycle to work scheme
Free annual flu jabs
Employee referral programme
Regular company events
Supportive working environment within an established and growing organisation
If you are an experienced RTA File Handler looking to join a reputable, long-standing practice where your skills will be valued and developed, this is an excellent opportunity.
Please send your updated CV to or contact Chris on (phone number removed)
Salary description
£25000.00 - £25000.00 per year