The role may require occasional site presence dependent on the business needs.
Part-Time, 3 days per week.
The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:
* Rent Accounting
* Case management and tasks /workflows / forms.
* CRM
* Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful
* Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.
* CX User Training
* Managing upgrades, ideally 25.x (version that supports the Customer Portal)
* Customer Portal
Also, must have some understanding of the following:
* Assets
* Functional units
* Users and Roles
* Contact groups
* System schedules
* Arrears policies
* An understanding of allocations would also be useful.
Please contact Emma at CSS for any additional details and to apply
Salary description
£500.00 - £650.00 per day