This is a customer-focused role where you will be responsible for supporting trade customers, handling enquiries, processing orders and quotations, and helping to deliver an excellent service.
Key Responsibilities
* Serving customers at the trade counter and over the telephone.
* Taking and processing customer orders accurately.
* Preparing quotations and providing product information.
* Building strong relationships with existing trade customers.
* Following up enquiries and quotations to maximise sales opportunities.
* Handling customer queries and resolving issues professionally.
* Liaising with internal teams, suppliers and delivery departments.
* Promoting additional products and services where appropriate.
* Maintaining accurate records and ensuring orders are processed correctly.
* Supporting the smooth day-to-day running of the trade counter.
About You
The ideal candidate will have:
* Previous experience in trade counter, internal sales or a similar customer-facing sales role.
* Experience within windows, doors, glazing, building materials or construction would be advantageous.
* Excellent communication and customer service skills.
* A confident, friendly and professional manner.
* Strong attention to detail and good organisational skills.
* Good IT and numeracy skills.
* A proactive approach and the ability to work well under pressure.
* A genuine interest in developing customer relationships and driving sales.
This is an excellent opportunity for someone with trade counter or internal sales experience looking to join a well-established and growing business
Salary description
£32500.00 - £32500.00 per year