Jobs in Hales

The Role
As an Installations Engineer, you'll join our Installations team and sit at the heart of delivering professional services to our customers — providing high-quality IT project delivery from planning and installation through to documentation and handover. Working alongside our Senior Installations Engineer, you'll take ownership of real project work from day one.
This is a hands-on, customer-facing role that will take you both to our Norwich office and to customer sites across the region. No two days are the same — you might be configuring server infrastructure one day and delivering a Microsoft 365 rollout or telephony deployment the next.
Role Responsibilities
* Planning, installing, and documenting IT systems and networks for customer projects of varying scale and complexity
* Delivering end-to-end project work — from initial planning through to successful, on-time completion
* Attending customer meetings and acting as a confident, professional point of contact throughout the project lifecycle
* Managing your own caseload and keeping accurate records using our systems (including Microsoft Dynamics and Halo PSA)
* Carrying out server work, networking tasks, Microsoft 365 deployments, and telephony installations
* Collaborating with internal teams to understand customer needs and ensure smooth project delivery
* Identifying and highlighting opportunities for customer improvements, working with Account Managers and other departments
* Working with and guiding fellow team members, sharing knowledge and supporting project delivery as a team
* Upholding health & safety standards and adhering to our ISO accreditations (ISO 9001 and ISO 27001)
Skills, Knowledge & Experience
* At least 3 years of experience working within an internal or outsourced IT department
* Strong knowledge of Microsoft Server Operating Systems
* Solid understanding of Microsoft 365 products and their deployment
* Knowledge of firewalls and IPsec tunnels
* Understanding of IP-based networks and VLANs
* Full clean manual driving licence
We would expect candidates to hold, or be working towards, the following:
* CompTIA A+
* CompTIA Network+
* Microsoft Certified Expert certification
We understand that experience and ability can be just as valuable as certifications. If you believe you have the right skills and equivalent qualifications, we'd still love to hear from you — and we're happy to discuss what a certification pathway could look like at Acora One.
Your Development Matters
We're serious about your professional growth and support relevant certification paths — including funding the exam, paid leave to sit it, and providing financial recognition for doing so.
We want people who are ambitious about their careers, and we'll invest in making that happen.
The Interview Process
☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.
🚀 First interview: Video call over MS Teams with Head of Technology & team member
🤝🏻 Final interview: Site based with Head of Technology & team member
About Acora One
Acora One has been on a mission to improve end-user satisfaction since the day we were founded, over 25 years ago. As champions of premium, experience-led IT services, we provide a huge range of market-leading managed services, Microsoft-centric business software, and cloud solutions to over 300 ambitious mid-market organisations across the UK and beyond.
The Acora Group has offices in the UK, USA, South Africa, Sri Lanka, Kuala Lumpur, and Macedonia, we combine global reach with a close-knit team culture. We constantly challenge old assumptions and find better ways to do things.
Our Values
We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers.
#1 BE THE BEST YOU CAN BE
We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.
#2 WE DO WHAT WE SAY
When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.
#3 TOGETHER WE WIN
Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.
How to become an Acoran . . .
If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now.
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora Group
Acora Group is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team