Reception & Business Support Co-ordinator

Join One of Norfolk's Leading Plumbing & Heating Companies.

JAX Plumbing & Heating Ltd is a growing, family-run business delivering high-quality plumbing, heating and renewable energy services across Norfolk, Suffolk and East Anglia.

From domestic maintenance and boiler servicing through to large commercial installations, our reputation has been built on professionalism, reliability and exceptional customer service.

As our business continues to grow, we're looking for an organised, confident and proactive Reception & Business Support Co-ordinator to become the heart of our office team.

If you enjoy working in a fast-paced environment, love being organised and take pride in delivering excellent customer service, we'd love to hear from you.

About the Role

This is much more than a reception position.

You'll be the first point of contact for many of our customers while providing vital administrative support to our office team and directors. No two days are the same, and you'll play a key role in keeping the business running smoothly.

You'll work closely with our Office Manager and support multiple departments across the business.

Key Responsibilities

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Answer incoming telephone calls professionally and efficiently.

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Manage the shared office email inbox.

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Welcome customers and visitors to the office.

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Assist with booking appointments and coordinating engineers where required.

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Process customer payments and deposits.

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Support the payroll process.

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Prepare documents, letters and general correspondence.

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Maintain accurate customer and job records.

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Assist with general office administration and filing.

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Order office supplies when required.

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Provide administrative support to the directors and wider office team.

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Help improve office systems and processes.

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Deliver an exceptional level of customer service at every opportunity.

About You

We're looking for someone who is:

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Friendly, approachable and professional.

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Highly organised with excellent attention to detail.

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Confident speaking with customers on the telephone.

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Able to manage multiple tasks and prioritise effectively.

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Comfortable using Microsoft Office and learning new software.

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A proactive problem solver who uses their own initiative.

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Reliable, trustworthy and committed to high standards.

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A genuine team player who enjoys supporting others.

Previous administration, reception or customer service experience is preferred, but attitude, organisation and a willingness to learn are just as important.

Experience within the plumbing, heating or construction industry would be an advantage but is not essential, as full training will be provided.

What We Offer

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Full-time, permanent employment.

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Company pension.

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Holiday entitlement.

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Ongoing training and development.

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A supportive and friendly working environment.

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Modern office facilities.

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Long-term career progression opportunities.

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The chance to become an integral part of a growing and ambitious business.

Why Join JAX?

At JAX Plumbing & Heating, we believe that great businesses are built by great people.

We're proud of the reputation we've earned across Norfolk, Suffolk and East Anglia are committed to delivering outstanding service to every customer. Our team works hard, supports one another and continually looks for ways to improve.

This is an opportunity to join a business where your contribution will genuinely make a difference, and where you'll have the chance to grow alongside the company.

Apply Now

If you think you'd be a great fit for our team, we'd love to hear from you.

Please send us your CV together with a short covering letter telling us a little about yourself and why you'd like to join JAX Plumbing & Heating Ltd, your current availibility and salary expectations