Jobs in Hailey

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. 

Do you have the desire to empower and promote independence and an interest in mental health? 

Senior Mental Health Support Worker - £28,938 - £32,214 per annum (Salaries vary depending on experiences)

Hours – 37 hours per week, Monday – Sunday, inclusive of bank holidays, shifts include mornings, evenings & weekends.

Service – Rowan House, Littlemore.

What You’ll Be Doing:

Response is looking for an enthusiastic, caring person to join their dedicated team at Rowan House. Rowan House is home to 25 residents with acute mental health needs, working alongside the Adult Mental Health Team. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others.

As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents.  You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment.

Our clients really appreciate the passion from our Support Workers too: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” Client in Adult Services.  

Overall job responsibility: Further detail can be viewed in the Job Description.

Lead shifts, delegating set diarised and daily tasks

Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered.

Ensure all staff are completing relevant health and safety tasks Mentor new support workers through induction including the completion of the Care Certificate and medication training.  Complete the care certificate assessors training.

Work within a One Team Approach and ensure this culture permeates throughout the team and lead by example.

Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team.

Where a senior is employed within the transitional services they will be required to take part in the community on call rota to support residents out of hours.

Undertake assessments of referrals and attend regular assessment and risk management training.

Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation.

Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration

Ensure risk is continuously  assessed and risk management plans are kept up to date

Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People

Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities.

The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential criteria:

GCSE’s in English and Maths (or equivalent)

A commitment to undertake continual personal development.

Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require.

An understanding of current approaches to mental health practice.

Have good knowledge of how to support with referrals and assessments

An understanding of equality, diversity and inclusion issues impacting people’s lives.

IT literate with experience using MS Office packages.

Previous related work experience.

Good communication skills, written, verbal and listening.

A genuine interest in mental health and well-being with a commitment to delivering Response's mission.

What We Offer:

37 days annual leave (inclusive of bank holidays) 

Blue Light card and other discounted shopping.

Employee Assistant Programme - with access to free counselling. 

Cycle to Work Scheme (after probation)

Enhanced family friendly leave.

Professional qualification sponsorship and study leave. 

£500 refer a friend bonus scheme. 

Optional health cash care plan with money off prescriptions and treatments

Wellbeing hub and mental wellbeing support app – approved by NHS.

Free flu jabs.

Free DBS application.

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 10/09/2026.

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer