This role involves managing and overseeing customer accounts, handling billing, metering data, account-related queries, as well as collaborating with other departments to improve processes and address customer concerns. The Customer Care Adviser plays a key role in maintaining high service standards, positive relationships with customers to promote loyalty and satisfaction.
Experience:
* Previous office experience
* Previous experience working for service provider in customer facing role.
* Previous finance / utilities experience
Skills and Knowledge:
* Excellent communication skills
* Excellent telephone manner
* Problem solving and decision-making skills.
* Excellent organisational skills
* Good general IT skills
* (Microsoft Excel/Word/Outlook)
* Excellent numeracy/literacy skills
* Ability to multitask in high pressured environment
* Excellent customer service ethos
* Good attention to detail
* Able to prioritise and manage own workload.
* Good at problem solving, logical
* Self-starter/pro-active
They offer:
* 25 days annual leave + 8 Bank Holidays
* Generous sick pay and accident insurance
* Loyalty bonus after 2 years of service
* Life assurance (2x salary)
* Private GP access and 24/7 confidential counselling (EAP)
* Eye care reimbursement
* Reward & Recognition programmes
* Training Academy and mentorship opportunities
* On-site perks: parking, gym, spa, and fun company events
* Workplace culture: casual dress, bring your dog to work days
To Apply
You must be living in and authorised to work in the UK to apply for this position
Salary description
£26000.00 - £30000.00 per year