As a leader, you will oversee day‑to‑day performance, conduct, attendance and capability within the team-taking appropriate action where standards are not met. You will also champion continuous improvement, coaching your team to achieve high performance and professional growth.
Key Responsibilities
Leading the Scheduling team with a focus on performance, development and engagement
Ensuring full compliance with service desk processes, task management and operational standards
Using statistical analysis to monitor performance and ensure service levels are met
Managing conduct, attendance and capability, taking action where required
Driving a high‑performance culture through coaching and continuous improvement
Promoting a customer‑first mindset and ensuring service excellence
Supporting wider operational teams and contributing to overall contract success
What We're Looking For
Experience working within a fast paced operational environment
Strong understanding of Compliance, SLAs, KPIs and facilities management
Knowledge of Maximo or similar CAFM systems
Commercial awareness and experience working within a contract‑led environment
Exceptional communication and organisational skills
A positive, engaging leadership style with the ability to motivate and inspire
A commitment to delivering excellence and driving continuous improvement
Please apply with your CV below or call Chelsea on (phone number removed)
RG Setsquare is acting as an Employment Agency in relation to this vacancy
Salary description
£31000.00 - £31000.00 per year