You’ll play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and takes pride in delivering excellent customer service.
We’d love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Engagement Officer, Housing Officer, or in a similar customer-facing role within housing, construction, or property services.
As a Customer Liaison Officer, you will be: · Proactively contacting residents to arrange access for retrofit surveys and following up on no-access properties
· Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
· Delivering clear, timely communication to residents about upcoming works and project timelines
· Coordinating access arrangements to ensure works are completed efficiently and on schedule
· Building strong relationships within local communities to support engagement and programme success
· Resolving resident issues promptly, escalating where necessary to maintain service delivery
· Maintaining accurate records of all communications, appointments, and resolutions
I’d love to speak to anyone who has: · Previous experience in a Customer Liaison / Resident Liaison or similar role
· Strong communication skills with the ability to handle sensitive situations confidently
· A proactive and resilient approach, with strong negotiation and problem-solving skills
· Excellent organisational skills and the ability to manage a busy and varied workload
· Good IT skills, including Microsoft Office and maintaining accurate records
Key requirements for this Customer Liaison Officer role: · Full UK driving licence and willingness to travel across Leeds, Bradford, Scarborough, and North Yorkshire
· Availability to start immediately
· Experience within social housing or property services (desirable)
The role is offering the following benefits: ·
· Full-time hours (Monday to Friday, 8:00am – 4:30pm)
· 6-month contract with strong potential to become permanent
· Opportunity to work on a meaningful retrofit and sustainability programme
· Supportive and collaborative working environment
Pay Rate: £18.00 per hour
Travel & Location
This role is based across Yorkshire, covering Leeds, Bradford, Scarborough, and surrounding North Yorkshire areas. A full driving licence is essential due to the travel requirements.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Ryan Stewart on (url removed) or call (phone number removed)
Salary description
£17.00 - £18.00 per hour