About the Role
This is not your typical branch manager role so if you have a background in management in either customer service or retail this could be the role for you!
As a Direct Distribution Branch Manager, you’ll be at the heart of your community leading a team that doesn’t just deliver financial services, but creates meaningful, lasting relationships. You’ll shape your branch into a trusted local hub where people feel welcomed, supported, and understood.
You’ll inspire your team, build strong partnerships beyond the branch walls, and spot opportunities to grow both the business and its community impact. At the same time, you’ll ensure everything runs smoothly, safely, and in line with regulatory expectations.
If you enjoy leading people, making a visible difference, and balancing commercial thinking with genuine care for customers, this role gives you the platform to do exactly that.
What You’ll Be Doing
🌍 Community & Customer Impact
Be the face of the branch within the local community—visible, approachable, and trusted
Build meaningful external relationships and partnerships that drive new opportunities
Ensure every customer interaction delivers fair, positive outcomes
Handle customer feedback and complaints with empathy, ownership, and professionalism
👥 Leading & Developing Your Team
Create a culture where people feel empowered, accountable, and motivated to grow
Coach and develop your team to deliver exceptional service and achieve their potential
Keep people processes running smoothly (performance, absence, development plans)
Lead by example—bringing energy, clarity, and purpose to the team every day
📈 Driving Performance & Growth
Identify opportunities to grow your branch’s presence and performance
Use insight and local knowledge to make smart, informed decisions
Deliver against objectives while keeping customer outcomes at the centre
Balance commercial success with community value
⚖️ Risk, Compliance & Quality
Take ownership of risk management within the branch
Ensure all activity aligns with regulatory standards and internal controls
Oversee quality assurance processes and maintain high operational standards
Promote a “right first time” mindset across everything you do
What We’re Looking For
We’re looking for someone who brings both people leadership and commercial awareness, with a strong sense of responsibility for customers, colleagues, and community.
Essential Skills & Experience
Strong communication skills you know how to connect with people at all levels
A detail-focused mindset with a commitment to getting things right first time
Experience leading or supporting a team in a customer-focused environment
Awareness of market opportunities and a drive to achieve growth
Qualifications
Minimum of 5 GCSEs (or equivalent), including Maths and English (Grade C/4 or above)
Desirable
Leadership or management qualification
Working Pattern
Monday to Friday: 8:45am – 5:00pm
Occasional Saturdays: 9:00am – 12:00pm (on a rota basis)
We recognise the importance of flexibility and fairness so when you support the branch on a Saturday, your lunch break during the week is paid as overtime.
Salary & Benefits
Salary: £35,000 per annum
We believe in recognising the value our people bring not just through salary, but by creating an environment where you can grow, feel supported, and make a real impact.
Career Growth & Progression
This is more than just a role it’s a place to build your future.
There is real opportunity for progression, whether that’s expanding your leadership scope, moving into larger or more complex branches, or exploring wider opportunities across the business.
We’re committed to developing our people, giving you the support, exposure, and experience you need to take the next step in your career.
How You’ll Work
Success in this role isn’t just about what you do it’s about how you do it.
You’ll naturally demonstrate:
Awareness – understanding your customers, your team, and your community
Fairness – acting with integrity, respect, and inclusivity
Togetherness – building trust and working collaboratively
Effectiveness – using insight and judgement to make the right calls
Professionalism – setting high standards and leading by example
Why This Role Stands Out
This is a role where you can:
Make a visible impact in your local community
Shape and grow a high-performing team
Balance purpose with performance
Be trusted to lead with autonomy and accountability
If this looks like your next career DO NOT DELAY…..
Send your up to date CV to (url removed) or call me on (phone number removed)
INDBSO
Salary description
£35000.00 - £35000.00 per year