(Fluent Dutch Speaker)
We are looking for a proactive and customer-focused Credit Controller to join our clients Finance Department. This is an excellent opportunity for an experienced credit control professional who thrives in a fast-paced environment and enjoys building positive customer relationships while ensuring timely collection of outstanding payments.
As a Credit Controller, you will play a key role in managing debtor accounts, maintaining accurate financial records, and supporting the business's cash flow objectives through effective credit control practices.
Key Responsibilities
* Collect outstanding payments in line with agreed payment terms through professional email and telephone communication.
* Manage and monitor aged debt, using appropriate escalation processes where necessary.
* Process payment allocations accurately and efficiently.
* Maintain detailed debtor notes and account histories to support collection activities.
* Set and manage reminders for pre-chasers, direct debit rejections, and late payment invoice raising.
* Reconcile customer accounts to ensure accurate debt positions are maintained.
* Respond promptly to client queries and liaise with relevant departments to achieve timely resolutions.
* Acknowledge client emails within agreed service levels and work to exceed customer expectations.
* Manage and action Service Desk tickets on a daily basis.
* Escalate accounts to Supervisors when required.
* Ensure all correspondence is accurately filed within relevant client records.
* Attend weekly debtor review meetings and contribute to team objectives.
* Provide support and cover for colleagues during periods of absence.
About You
You will be confident, organised, and motivated, with a strong customer service focus and the ability to manage multiple priorities effectively.
Essential Experience and Skills
* Previous experience in Credit Control.
* Strong understanding of credit control procedures and debt collection processes.
* Excellent customer service skills, both over the telephone and via email.
* Experience working with cross-functional teams to resolve customer queries.
* Proficiency in Microsoft Excel, Outlook, and Word.
* Strong communication and negotiation skills.
* High attention to detail and analytical ability.
* Strong organisational and time-management skills.
* Ability to meet strict deadlines and manage competing priorities.
If you are an organised and driven Credit Controller looking to join a supportive team where your contribution makes a real impact, we would love to hear from you
Salary description
£25000.00 - £28000.00 per year