Guildford
£33,565 - £36,000
We are looking for a customer-focused Parts Advisor or Parts Supervisor to join a busy automotive dealership based in Guildford. You will support retail, trade and workshop customers, ensuring parts are accurately identified, ordered and supplied efficiently while delivering excellent customer service.
Key Responsibilities
* Handle parts enquiries, identify the correct items and advise customers on availability, pricing and additional requirements.
* Process orders, raise invoices and ensure parts are picked and despatched accurately and on time.
* Source unavailable parts from alternative suppliers or dealerships.
* Keep customers informed of order progress and resolve any issues promptly.
* Build strong relationships with customers to encourage repeat business and develop sales opportunities.
* Maintain accurate stock records and ensure parts are stored and handled correctly.
* Deal with complaints professionally, escalating where necessary.
* Follow company procedures and health and safety requirements.
About You
* Previous experience in an automotive parts department, ideally within a main dealership.
* Experience using Kerridge or a similar dealer management system is desirable.
* Strong customer service and communication skills.
* Good attention to detail and organisational skills.
* A proactive approach with the ability to work independently and as part of a team.
* Full, clean driving licence.
If you have automotive parts experience and enjoy delivering excellent service to customers, i would love to hear from you.
Call Lynsey at Key Recruitment or apply online today
Salary description
£30000.00 - £33000.00 per year