External Cladding Remediation
Full-time | Permanent
Redhill, Surrey
Resident Liaison Officer job in Redhill – supporting residents through a major external cladding remediation project, offering the opportunity to join a growing specialist contractor delivering high-profile residential refurbishment works.
The Role
This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering external cladding remediation and fire safety works on a large residential scheme in Redhill, Surrey.
Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining strong communication throughout the project, ensuring residents are kept fully informed while works are carried out in occupied homes.
This is a customer-focused role requiring previous RLO experience within social housing, refurbishment, retrofit, or external works projects, alongside strong communication and problem-solving skills.
Key Responsibilities
Acting as the main point of contact for residents throughout external cladding remediation works
Building positive relationships with residents and maintaining clear communication across the project
Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently
Issuing resident notifications, newsletters, and updates regarding planned works and programme changes
Supporting site teams with access coordination and resident engagement across occupied properties
Attending site meetings and maintaining accurate records of resident interactions and project updates
Ensuring high levels of customer satisfaction throughout the duration of the project
Requirements
Previous experience working as a Resident Liaison Officer within social housing, refurbishment, retrofit, or construction
Experience working on occupied residential projects is essential
Strong communication and interpersonal skills with the ability to manage difficult situations professionally
Confident liaising with residents, site teams, subcontractors, and client representatives
Organised and proactive approach with strong administrative skills
Ability to work independently and manage resident expectations effectively
Full UK driving licence preferred
Package & Benefits
£30,000 – £40,000 salary depending on experience
Pension scheme
Long-term project pipeline and career progression opportunities
Opportunity to join a growing specialist contractor delivering major remediation works
Immediate start available
This Resident Liaison Officer role in Redhill, Surrey offers the opportunity to join a major external cladding remediation project with a respected contractor delivering essential fire safety and refurbishment works across the South East. Apply now through Skilled Careers to be considered for this opportunity
Salary description
£30000.00 - £40000.00 per year