Job description: Estimator — Sales & Technical Team
Working Hours: 09:00 – 17:00 Monday – Thursday, 08:30 – 16:30 Friday
Location: Neath, Wales
Are you technically minded, customer-focused and great at turning requirements into the right solution?
We’re looking for a knowledgeable and proactive Estimator to join our growing team in Neath.
This is a customer-focused role where you’ll combine technical understanding, communication skills and attention to detail to understand what customers need and turn their requirements into accurate quotations and 2D AutoCAD drawings.
You’ll be responsible for guiding customers through their options, asking the right questions and recommending solutions that meet their requirements, specification and budget. You’ll also play an important role in developing strong customer relationships, following up quotations and helping to convert enquiries into orders.
You’ll suit this role if you enjoy solving problems, have a genuine interest in products and design, and take pride in providing a knowledgeable and professional service. An understanding of technical drawings and manufacturing would be highly beneficial, as would an interest in aesthetics and the built environment.
About The Safety Letterbox Company
For over 40 years, The Safety Letterbox Company has been a trusted name in secure mail, parcel and SIB solutions. We design and supply reliable, high-quality products for residential, commercial and public-sector clients, helping organisations improve security, efficiency and peace of mind.
We are also honoured to have received the King’s Award for Enterprise 2026 for Innovation, recognising our continued commitment to developing forward-thinking solutions for our customers. Alongside this achievement, we are proud to have held Investors in People accreditation for 24 years, reflecting our long-standing commitment to supporting, developing and valuing our team.
We’re proud of our reputation for quality, innovation and strong customer relationships. As we continue to grow, we’re investing in our people, expanding into new markets and building a team that plays a central role in our next stage of success.
This is an ideal opportunity for someone who enjoys building rapport, understanding customer requirements and finding the right technical solution. You’ll have the opportunity to develop your product knowledge, technical skills and commercial understanding while making a real impact on customer satisfaction and business growth.
If you’re organised, technically minded and passionate about delivering a high-quality customer experience, we’d love to hear from you.
What you’ll be doing
- Produce accurate 2D AutoCAD drawings to accompany customer quotations
- Proactively handle customer enquiries received by phone, email, website contact forms and social media
- Understand customer requirements by asking the right questions and providing knowledgeable advice
- Produce accurate and commercially appropriate quotations
- Recommend suitable products and solutions based on customer requirements, specification and budget
- Follow up quotations proactively, developing customer relationships and working to improve conversion rates
- Nurture customer relationships and encourage repeat business
- Gather useful market and business information from customers
- Generate and manage quotation opportunities to increase overall quotation levels
- Work towards improving quotation conversion rates and increasing sales
- Record and maintain accurate customer and quotation information using the ODOO CRM system
- Communicate and work closely with Sales, Marketing, Accounts, Dispatch, Production and other departments
- Build positive working relationships across the business to ensure internal processes run smoothly
- Maintain accurate digital filing of quotations, drawings and associated paperwork
- Keep up to date with product knowledge, relevant standards, compliance requirements and developments within the built environment
What we’re looking for
- Previous experience in an estimating, technical sales, customer service or similar customer-facing role, ideally within a manufacturing, construction or built-environment environment
- Strong verbal and written communication skills with the ability to build rapport with customers
- Experience using AutoCAD 2D and the ability to produce clear, accurate technical drawings
- Good understanding of technical drawings and an appreciation of manufacturing processes
- Excellent attention to detail and a methodical approach to producing quotations and drawings
- The ability to understand customer requirements and translate them into practical solutions
- Strong IT skills and confidence using CRM and other digital systems
- Excellent organisation skills, with the ability to manage multiple enquiries and quotations
- A commercially aware and customer-focused approach
- A willingness to learn and develop strong knowledge of our product range, capabilities, standards and compliance requirements
- A proactive attitude with the ability to work independently while also being an effective team player
What we offer
- Competitive salary, plus bonus opportunity
- Monday to Thursday, 09:00–17:00, Friday 08:30-16.30.
- 22 days’ holiday plus 8 bank holidays
- Company pension scheme,
- Free on-site parking and local transport links
- Ongoing training and development
- Team socials and performance incentives
- A supportive and collaborative working environment
- The opportunity to develop your career within an established and growing business
- The chance to work for a company recognised with the King’s Award for Enterprise 2026 for Innovation
Job Type: Permanent
Work Location: In person
Success in this role will come from our ability to understand customer needs, provide knowledgeable advice and turn enquiries into successful orders will directly contribute to the continued growth of The Safety Letterbox Company.
If you’re a technically minded, customer-focused Estimator who enjoys solving problems and finding the right solution for customers, this could be a great opportunity to join a growing and innovative company.
Ready to take the next step in your career? Apply today and help us create the right solutions for our customers at The Safety Letterbox Company.