Key Duties & Responsibilities:
Manage the day-to-day operational performance of assigned customer accounts, ensuring service excellence and smooth logistics processes.
Monitor inbound and outbound activity to ensure SLAs and KPIs are met, escalating issues where necessary.
Build and maintain strong customer relationships, acting as the main point of contact for queries, issues, and service updates.
Coordinate closely with internal teams, including warehouse and customer service, to ensure timely and accurate fulfilment of customer requirements.
Prepare and issue accurate invoices in line with agreed customer rates and company procedures.
Track order volumes and stock movements to support effective warehouse planning and resource allocation.
Manage customer expectations by communicating proactively about delays, changes, or service impacts.
Attend internal and external meetings to review account performance and identify opportunities for improvement.
Ensure compliance with health and safety procedures, escalating any risks through the correct channels.
Identify and implement process improvements to enhance efficiency and strengthen customer satisfaction.Details:
Monday-Friday
Fully office based
£26,000-£28,000 depending on experiencePlease only apply if you have a Full UK Driving Licence and have access to your own vehicle due to the location of this role.
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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£26000.00 - £28000.00 per year