Work Location: Westfield London W12 / Westfield Stratford
Job Responsibilities
- Warmly welcome customers, accurately identify and explore their needs, and provide professional product consultation, targeted recommendations, and service demonstrations;
- Possess solid knowledge of all in-store products (functions, configuration, pricing, promotions, etc.) and be able to clearly communicate and match them to customer needs;
- Proactively drive personal sales results and actively support the team in achieving store sales targets, with a strong sense of responsibility for business performance;
- Skilled in exploring customer potential demands and converting them into sales opportunities, while building long-term customer relationships;
- Handle customer complaints and after-sales issues with professionalism, provide high-quality service, and enhance customer satisfaction;
- Maintain Xiaomi brand standards and store image: ensure a clean environment, neat product displays, and create a professional shopping atmosphere;
- Participate in company-organized trainings and promotional activities to continuously refine sales techniques, upselling skills, and product knowledge;
- Complete other tasks assigned by management.
Job Requirements:
- Proven retail sales experience with a track record of achieving or exceeding sales targets, especially in consumer electronics or mobile phone industries;
- Strong ability to identify customer needs and provide solutions, with consultative sales or customer relationship-building experience;
- Excellent communication and interpersonal skills, with a strong sense of teamwork and ownership;
- Experience in Xiaomi New Retail or other innovative retail models is a plus;
- College/High school diploma or above, with good personal image and professional demeanor.