Jobs in Forest Gate South

ServiceNow Architect

Salary up to £110,000 base plus comprehensive benefits package
Remote-first working with occasional travel to London
Exposure to enterprise-scale ServiceNow transformation programmesAre you a ServiceNow Architect looking for the opportunity to shape enterprise-scale solutions and influence platform strategy?

We're looking for an experienced ServiceNow Architect to join a growing technology team where you'll play a key role indefining the future of the ServiceNow platform. This is a fantastic opportunity to work on largescale digital transformation programmes, architecting innovative solutions across multiple ServiceNow products while working closely with senior stakeholders and technical teams.

This is a predominantly remote position, with occasional travel to London for key meetings and workshops.

What you'll be doing:

As the ServiceNow Architect, you'll be responsible for the end-to-end architecture and technical direction of the ServiceNow platform, ensuring solutions are scalable, secure and aligned with business objectives.

Key responsibilities include:

Leading the architecture and design of enterprise-scale ServiceNow solutions.
Designing and overseeing integrations between ServiceNow and third-party platforms.
Producing and maintaining technical architecture documentation, process flows and design artefacts.
Evaluating new ServiceNow releases and recommending platform enhancements.
Managing platform upgrades and introducing new capabilities to maximise business value.
Driving continuous improvement across the ServiceNow estate.
Defining architecture governance and ensuring solutions follow best practice.
Providing strategic guidance around ServiceNow capabilities, ITIL processes and industry trends.
Participating in Design Authority and Architecture Review meetings.
Working closely with project teams, business stakeholders and technical specialists to deliver high-quality solutions.
Mentoring and providing technical leadership to developers and junior team members.What we're looking for

We're seeking an experienced ServiceNow Architect with a strong technical background and a passion for delivering innovative enterprise solutions.

You'll ideally have:

Extensive experience designing and implementing ServiceNow solutions within enterprise environments.
Strong expertise across ServiceNow modules including:
ITSM
CSM
ITOM
FSM
Domain Separation
Experience designing complex integrations across multiple business systems.
Strong understanding of architecture governance and ServiceNow best practices.
Excellent analytical and problem-solving skills.
Experience working with web technologies including JavaScript, HTML and XML.
Outstanding stakeholder management and communication skills.
The ability to lead technical discussions and influence architectural decisions.Certifications

Essential:

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
ITIL FoundationDesirable:

ServiceNow Certified Application Developer (CAD)If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions within a collaborative and forward-thinking environment, we'd love to hear from you