An exciting opportunity has arisen at Stoke City Football Club of the English Football League for a Venue Coordinator to support its venue operations at the bet365 Stadium.
Reporting to the Venue Operations Manager and the event management team you will provide administrative support and coordination assistance on both home matchday and none matchday events. You will set up the stadium, complete checks and fulfilments as well as ensuring any equipment requested is provided.
The ideal candidate will be responsible for a wide variety of venue operations requirements, executing all duties in a professional and friendly manner.
Main Responsibilities
- Arranging internal bookings and facilities as requested ensuring the booking system is up to date.
- Assisting the venue operations team with day to day business processes.
- Undertaking matchday and event ticket fulfilment and pre-event information issuance as and when required.
- Maintaining an up to date knowledge of conference and events, club offers, news, products and services.
- Working flexibly to meet the needs of customers on match and event days.
Key Skills, Experiences and Qualifications
- Excellent customer service and communication skills.
- Proficient IT skills.
- Strong organisational skills and effective time management.
- Skilled in multitasking and effectively prioritising tasks.
- Ability to work independently as well as collaboratively within a team.
- Skilled in engaging and building rapport with customers.
- Previous experience in performing administrative tasks.
The ideal candidate will be available to work evenings and weekends to cover matchday fixtures and other adhoc events at the bet365 Stadium.
Positions will be offered on a full time permanent basis. All relevant training will be provided.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Wednesday 11th March 2026.
Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
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The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.