This is a high-profile customer-facing role responsible for managing retailer relationships, ensuring compliance with customer standards and driving continuous improvement across food safety, quality and technical performance.
The successful candidate will act as a key link between customers and operational teams, ensuring that products consistently meet regulatory, legal and customer requirements while supporting business growth and technical excellence.
Key Responsibilities
* Manage technical relationships with major UK retail customers.
* Act as the primary point of contact for customer technical queries, audits and reviews.
* Ensure compliance with retailer standards, food safety requirements and relevant legislation.
* Lead customer visits, technical meetings and site inspections.
* Manage customer complaints, investigations and corrective action programmes.
* Oversee technical aspects of product launches, specification changes and continuous improvement projects.
* Monitor and report on technical KPIs, customer performance metrics and compliance trends.
* Support internal, customer and third-party audits.
* Work closely with Quality, Operations, NPD and Supply Chain teams to drive technical performance.
* Lead root cause investigations and implement preventative actions.
* Support the development and implementation of technical strategies aligned to business objectives.
* Coach and develop members of the technical team.
Candidate Profile
We are interested in speaking with candidates who have:
* Experience in a Technical Services, Customer Technical, Technical Manager or Quality Manager position within food manufacturing.
* Strong knowledge of retailer standards, BRCGS requirements, HACCP and food legislation.
* Experience working directly with major UK retailers.
* Excellent communication and stakeholder management skills.
* A proven track record of managing customer relationships and delivering successful audit outcomes.
* Strong problem-solving and continuous improvement capabilities.
* The ability to influence and build relationships at all levels of the business.
What's on Offer
* Opportunity to join a market-leading food manufacturing business.
* High level of customer exposure and strategic responsibility.
* Supportive and collaborative technical leadership team.
* Competitive salary, bonus and benefits package.
* Excellent opportunities for career progression and professional development
Salary description
£70000.00 - £75000.00 per year